FAQ

 

What's the difference between a deep clean and regular clean?

A deep clean is recommended for all first time cleaning by MopWipe. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. after the initial deep clean, most customers switch to biweekly regular clean.

What is included in a regular cleaning?

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom shelving, nightstands, bed frames, tidy up bed)
  • All window sills

 Don’ts:

  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

What is included in a deep cleaning?

Do’s:

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Light organization of all rooms (for detailed organization select add on)

Don’ts:

  • All Extras are not included (must be selected for an additional cost)

 

Will the same cleaner come every-time?

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

How do I update billing?

You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.

Cancellations & Refunds

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, you will be charged a late cancellation fee to accommodate our professionals. 

What are your hours of operation?

Our hours of operation are:
Monday - Sunday : 8am-5pm

Is there a rescheduling fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund Policy for further information.

Do you clean any outside surfaces of the home?

We do not. Our insurance only covers our cleaners inside your home.

Do I have to be home when the cleaners arrive or depart?

You do not! However if it’s your first time signing up for a MopWipe cleaning, initial introductions always help develop the personable relationship with your cleaning specialist.

Can I trust your cleaners? Are they background checked?

You sure can! Our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

Is MopWipe licensed and insured?

Yes! We’re licensed and insured company that currently insured for up to $2M in general liability damage.

Is tipping normal? If so how much?

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Cleaning Specialist.

What if something breaks?

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Do you clean if people smoke indoors?

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

What if I'm not satisfied with my cleaning after they leave?

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Am I charged upon booking?

To ensure your day and time is reserved, we charge you for the service upon booking. This may seem inconvenient and unorthodox as a service company but due to several cases of failed payments in the past we've changed to this standard to ensure all cleanings are paid before service.

How do I cancel my account?

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean. 

How do I determine the answer to "How often do you clean"?

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

Cleaning Specialist Measures

Our Cleaning Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. This includes:

  • Washing hands regularly
  • Disinfecting equipment between each job.
  • Staying home when they are not feeling well.
  • Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.